Frequently asked questions
presentation
– What is Les Murets? Why choose this establishment in the Ardèche?
Les Murets is a 3-star hotel with restaurant and wellness area, oriented adult breaks, peace and disconnection. It is situated in Chandolas, in the southern Ardèche.
The establishment welcomes couples as well as individual or business travellers in search of tranquillity.
Why choose Les Murets? … because Les Murets offers a warm, genuine and cosy experience in a peaceful, natural setting. Here, everything is designed to help you unwind, enjoy a good meal and relax, without any pretence or constraints.
- What makes Les Murets different from other hotels?
Les Murets is neither a standard hotel nor a pretentious place. Our focus is on quality, consistency and a human touch, with an attentive welcome, seasonal cuisine and areas designed for calm and well-being.
- Can you come to Les Murets without sleeping there?
Yes. The restaurant and wellness facilities at Les Murets are available without an overnight stay – for lunch, dinner, a massage or a day of relaxation.
Find out more about our massages and «DaySpa» offers» on the «WELLNESS» page of our website
- Where is Auberge Les Murets located?
Les Murets is located in Chandolas, in the southern Ardèche, near the road leading to Alès, in a peaceful rural setting, amongst vineyards and hills, close to the Ardèche Gorges and the Cévennes. It is ideally situated for exploring the Ardèche, Gard, Drôme, Vaucluse, Lozère and Haute-Loire. It is the perfect base from which to discover the region’s landscapes, villages, rivers and activities.
The establishment occupies a restored Cevennes farmhouse, Since 2020, the building has been extended to provide more comfortable spaces and Prestige category rooms.
- The GPS coordinates are: 44.4268852143951, 4.232485948759206
Visit our «Access & Contact» page» to make your arrival easier
- What news and events are happening at Les Murets?
Throughout the year, details of new dishes, limited-edition menus, news and events at Les Murets are provided in the "NEWS" section.
The main events are
January:
- Cassoulet menu (eat-in & takeaway).
- Event: Winter festival, with a meal and live entertainment.
February:
- Valentine's Day menu (on site & takeaway).
March:
- Frog menu (eat-in & takeaway).
- Event: Spring Festival on the theme of biodiversity.
In April :
- Easter menu.
In May :
- Mother's Day menu.
In June :
- Event: Fête de la musique, with a concert-meal featuring local artists.
In October :
- Event: Autumn festival, gastronomy and exhibition of local artists.
November:
- Sauerkraut menu (eat in & take away).
December :
- Christmas menu (eat-in & takeaway).
- New Year's menu (on site & takeaway).
Hotel
- Who is Les Murets for?
Couples, business travellers, families and locals looking for a reliable, warm and relaxing place to stay in the southern Ardèche.
We also welcome groups for:
- family meals,
- social events organised by local organisations,
- birthdays or other «group» occasions,
- as well as professionals for team meetings, board meetings or seminars.
- How do I make a reservation? Can I change or cancel it?
To book a stay at Auberge Les Murets, we recommend booking online
Via the «BOOK» button on the website’s home page to benefit from the best price guarantee.
- Alternatively, please contact reception directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
- No cancellation or amendment fees apply (except for «non-cancellable, non-refundable» rates). However, any changes are subject to room availability during the requested period.
- If you have booked through an online platform (Logis Hôtels, Booking, Expedia, HRS), follow the platform's procedure.
- What do I use my credit card details for when booking?
At Les Murets, your credit card details are used as security in the event of a no-show.
- Can I bring my pet?
At Auberge Les Murets, pets are not permitted on the premises.
- We are a group (friends, tribe, family, professionals...), how can we get a quote?
- Contact the reservations department directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
- We welcome groups of up to 32 people in double rooms or 16 people in single rooms.
- Tailor-made activities are available (canoeing, kayaking, paddling, cycling, wine workshops, visits to wine cellars or producers, potholing, visits to caves, museums, with or without a guide).
- A 27 m² room is available for shared activities, seminars, etc.
For your seminars, team-building and professional activities, visit the "BUSINESS" page dedicated.
- What free services are included in the price of a room or package?
- Full room cleaning service.
- Bed linen, bath and pool towels.
- For Prestige rooms, bathrobes and slippers.
- Access to the relaxation area: two hot tubs, a sauna (from 3 pm to 7 pm) and a solarium, accessible from 1st April to 31st October.
- Access to the heated swimming pool from 1 May to 30 September (in harmony with the Ardèche weather).
- Cycling and walking routes, starting from the establishment
- Air conditioning in bedrooms and public areas
- Wifi
- Parking secured by camera
- Leisure area with table tennis, table football, petanque, hammocks and sun loungers
- Relaxation area in the veranda (lounge, board games, fireplace)
- What services and activities are available at a charge?
- On-site restaurant serving traditional and local cuisine
- Family or group meals (companies, associations, etc.)
- Picnic bookings
- Bar with snacks
- Self-service drinks and ice creams in the conservatory relaxation area
- Grocery shop with over 200 food and craft products made less than 90 km away
- Seminar room
- Refills for electric vehicles
- Electrically assisted bicycles - VAE
- Massage services on request
- Activities on request (canoeing, kayaking, paddling, cycling, wine workshops, visits to wine cellars or producers, caving, cave tours, museums, with or without a guide...)
- Events and special menus throughout the year
- Extra bed and/or cot
- Bouquet of flowers in your room
– Is there a room service or a drinks machine?
No, but in the conservatory – which is open 24 hours a day – cold and hot drinks, as well as ice cream, are available. These items will be charged at the end of your stay.
- What are the check-in and check-out times?
- You can arrive from 2pm.
- Rooms must be vacated by 11am. You can use the relaxation area for the rest of the day.
- What happens if we're delayed?
- Call reception on 04 75 39 08 32 for instructions on how to access your room.
- Is it possible to benefit from a late start?
Yes, late check-outs are possible.
- Please select this option directly when making your booking on our website
- Or please ask at reception as soon as possible.
- This late check-out service, available until 12 noon, costs €15 per person.
- What methods of payment can I use to pay for my stay?
There are a number of payment methods available:
- Species
- Cheques
- Bank card
- Mastercard
- ANCV voucher, ANCV Connect
- Ticket Restau card
- Google Pay
- Apple Pay
- When do I have to pay for my stay?
Ideally, contact reception on the morning of departure.
breakfast
- Is breakfast included?
Depending on the package you book, breakfast may be included or available at an additional cost during your stay at Auberge Les Murets.
- When and where can I have breakfast?
Breakfast at Les Murets is served from 7.30 am to 10 am, every day.
It is served on the ground floor of the hotel in the breakfast room or on the terrace, depending on the weather, and always with a view of the surrounding park.
- How much does breakfast cost?
Breakfast at Les Murets costs €18 per person.
- What can I eat for breakfast?
Breakfast at Auberge Les Murets is generous and delicious.
It consists overwhelmingly of homemade products or those sourced from local producers: sweet and savoury options, gluten-free choices, hot and cold dishes, and brunch (fresh local and seasonal fruit, pastries, homemade cakes, speciality breads, homemade jams, local spreads, artisanal chestnut cream and Ardèche honey, dried fruit, cereals, local yoghurts and custards, fromage blanc, mature cheeses, cold cuts (hot and cold), eggs …). A real treat to start the day.
Visit our "RESTAURANT" page.
offers, packages and services
- Special offers and all-inclusive packages: what do they include?
The offers and packages available from Les Murets include:
- Reception
- Dinner at the hotel restaurant
- A night at the hotel
- Breakfast
- And a full room cleaning service.
Additional activities, massages or meals may be included, depending on the package chosen.
Visit "OUR SPECIAL OFFERS.
- What is the stage evening?
The overnight stay package at Les Murets is an offer reserved for business travellers, including a welcome, dinner at the hotel restaurant, an overnight stay at the hotel, breakfast and a full room cleaning service.
Visit our "BUSINESS" page.
- What is included in half-board?
The half-board option at Les Murets is available for stays of 3 days or more, and includes:
- Reception
- Half-board dinner at the hotel restaurant
- A night at the hotel
- Breakfast
- And a full room cleaning service.
The half-board menu changes every evening, depending on the season, and is set (taking your food allergies into account).
- Does Les Murets have a spa?
Yes. Access to the Murets relaxation area is included for hotel guests, No extra charge and no advance booking required.
It comprises:
- 1 heated swimming pool (from 1 May to 30 September, (in keeping with the Ardèche weather)
- 2 hot tubs*
- 1 sauna open from 3 pm to 7 pm*
- 1 sunroom
* These facilities are accessible from the 1 April to 31 October.
These periods may vary slightly depending on the weather, to ensure comfort and energy efficiency.
The swimming pool will be completely renovated in spring 2026. Voluntarily shallower, it will require less water: a more responsible choice to reduce the resources used, while preserving the pleasure and well-being of swimming.
Visit our WELLNESS page.
- Do you offer massages and well-being treatments? And how do I book?
Yes, massages are available by appointment at Les Murets, provided by our professional partner therapists.
- When you make your reservation, select the massage option. Reception will then contact you to arrange the day and time of your massage.
- Alternatively, contact the reservations department directly on 04 75 39 08 32 or via reservation@aubergelesmurets.com
Massages are available:
- to hotel guests,
- but also to external customers, subject to availability.
Visit our WELLNESS page.
Restaurant
- What is the philosophy behind the kitchen?
Seasonal cuisine that's easy to understand, generous and delicious, focused on taste, the product and the pleasure of sharing a good meal.
For over 20 years, the restaurant has been a member of the «Goutez l’Ardèche» scheme and offers a ‘local’ menu. This attests to the quality and local sourcing of the produce, as well as the professionalism of the chef, Dominique Rignanèse.
We work with local producers to offer high-quality produce in our restaurant, as part of our commitment to short supply chains and a strong local presence. Many of these producers’ products are available in our shop, allowing customers to extend their dining experience.
– Is the restaurant open to non-residents?
Yes, the Les Murets restaurant is open to the public, even if you’re not staying at the hotel.
You are welcome to enjoy our restaurant in Chandolas even if you are not staying at the hotel. It’s the perfect opportunity to discover traditional, hearty cuisine in a friendly setting, made with local produce and entirely homemade.
Check out our menu and opening days at by visiting our «RESTAURANT» page.
- How can I book a table at the restaurant?
Directly online by clicking on this link or contact the reservations department on 04 75 39 08 32 or via reservation@aubergelesmurets.com
Visit our "RESTAURANT" page.
- Where can I find the menus currently being served?
All year round, consult our latest menus here.
- Do you have a vegetarian menu? A gluten-free menu?
- There is no full vegetarian menu, but vegetarian dishes are available on the Local Menu.
- The dessert menu includes a gluten-free dessert.
Visit our latest menus here.
Environmental commitment
- How can I get to Les Murets without a car or in an eco-responsible way?
By bus + train or by bike, Les Murets can be reached by means other than the car.
Consult the "HOW TO GET TO THE WALLS.
- Is Les Murets committed to an ecological approach?
Yes. Les Murets are European Ecolabel certified Since 2023, this official distinction has been awarded for responsible management of water, energy, waste and purchasing.
This commitment is reflected in the day-to-day management of the hotel, restaurant and wellness facilities, in conjunction with the teams, who receive regular training on these issues.
Read the article "WHAT IS THE ECOLABEL? to find out more.
- Is the European Ecolabel binding?
No. Its purpose is to be educational and suggestive for the customer. Eco-gestures are recommended.
Read the article "OUR ENVIRONMENTAL COMMITMENTSClick here to find out more.
Activities and territory
- What to do around Les Murets Cultural and heritage activities
Even when it's raining, there's always something to do in the Cévennes d'Ardèche.
See our selection "UNDER THE RAIN".
In spring, autumn and winter, the southern Ardèche can be enjoyed without the crowds. And the icing on the cake is that the sun is often out.
See our selection "IN THE DEPTHS OF WINTER".
The caves (which are always cool), the air-conditioned museums and the river Chassezac are just some of the activities on offer. keep out of the heat. In any case, Les Murets is a refuge with a relaxation area and air-conditioned rooms.
